Delivery & Returns
Below is all of the information you need regarding delivery or return of an order. If you have any further questions please reach out to us via our contact form.
We offer a 30 day return window to all of our customers.
All goods which are suspected to be faulty should be reported to our Customer Services team at firstname.lastname@example.org.
Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return it.
Any faults reported within 90 days of your receipt of the item can be accepted and returned to ourselves at our own cost. We will process your preferred resolution, whether that be a refund or exchange, as soon as possible. All faults must be confirmed and accepted by our Customer Services Manager.
We don't offer exchanges on any of our items. If you find the size you purchased to be unsuitable, please return the item using our returns portal for a refund & place a new order for an updated size.
If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note.Please note: This does not apply to the mailing bag, only item packaging.
We offer international delivery to anywhere around the world. For 1 item, the cost is £25, for anything more than 1 pair is is £35
If you wish to return your item, you can contact us via email & we can advise how to return your item.