All goods which are suspected to be faulty should be reported to our Customer Services team at info@clubcubano.co.uk.
Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return it.

Any faults reported within 90 days of your receipt of the item can be accepted and returned to ourselves at our own cost. We will process your preferred resolution, whether that be a refund or exchange, as soon as possible. All faults must be confirmed and accepted by our Customer Services Manager.

You are welcome to exchange your order within 30 days of receipt. Please use our returns label generator to produce a label to return your item(s) enclosing a note letting us know what you wish to exchange for. Alternatively, you are welcome to email us letting us know which item(s) you wish to exchange your returned goods for.

If the item you wish to exchange to is out of stock, then we may contact you to offer alternatives. If there are no suitable alternatives, we will process a refund under our usual returns policy.

If there is a price difference, our team will contact you to either take an additional payment or refund any difference.

We only offer exchanges for goods shipped to UK addresses.

If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note.Please note: This does not apply to the mailing bag, only item packaging.

We offer international delivery to anywhere around the world. For 1 item, the cost is £25, for anything more than 1 pair is is £35

Economy International

Shuperb use Deutsche Post™ as our preferred international partner for all orders outside of the United Kingdom. Deutsche Post™ in turn have established partnerships with local last mile delivery partners. For example, if you are ordering from the USA, Deutsche Post™ will partner with USPS to deliver your order.

DHL Express: Delivery between 2 - 5 working days.

Express delivery options are available for most countries. Please select this at checkout for a premium speedy service.

Duty & Tax

Orders from within the USA are usually free from any additional tax payments up to a maximum of $800 per individual shipment.

For all other countries, please consult your local customs and excise authority.

Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package may be destroyed in country by customs and excise for failure to pay duty/tax. All associated costs will be deducted from the amount refunded to you.­­

All returns must be made within 30 days from the date of receiving the goods. All items being returned must be unworn and in their original, undamaged packaging. 

All items being returned from outside of the United Kingdom must be clearly marked as 'RETURNED GOODS' on your customs paperwork. Failure to do so may result in your package being subject to tax/duties inbound to the UK. We will NOT be able to pay for this and it may result in your package being returned to you or destroyed by Customs & Excise. 

In the event that your item is returned to sender prior to delivery, we may need to process a refund with a deduction made for all applicable postage costs. The deduction will include the cost of the returned to sender fee charged by the carrier. 
Please note: If the item is returned to sender as a result of carrier error, then we will waive the return to sender charge deductions from your refund. 

Exchanges

We do not offer exchanges on international orders. You will need to return your item for a refund and re-purchase your new item.

Returns Costs

All postage costs are to be paid for by the buyer.